Shipping policy

Thank you for supporting Rooted by Kris! Every order is handcrafted in small batches with care and attention to quality. Because our products are handmade, processing times may vary slightly.

Processing Time

Orders are typically processed within 2 to 5 business days before shipment. During holidays, promotions, or periods of high order volume, processing may take a little longer. If there is a significant delay, you will be notified by email.

Shipping

Once your order has shipped, you will receive a confirmation email with tracking information. Delivery times depend on the shipping carrier and destination and are estimates only.

Rooted by Kris is not responsible for delays caused by weather, carrier issues, customs processing, or circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

Orders returned due to an incorrect or incomplete address may require an additional shipping fee to be resent.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with photos of both the packaging and product.

If your tracking shows your package as delivered but you did not receive it, please contact the shipping carrier first. We will gladly assist you in resolving the issue whenever possible, but we are not responsible for packages lost or stolen after delivery has been confirmed by the carrier.

International Shipping

International shipping may be available for select locations. Customers are responsible for any customs duties, taxes, or import fees required by their country.